What action should adjusters take to keep policyholders informed throughout the claims process?

Timely follow-up is critical for adjusters to maintain open lines of communication with policyholders during the claims process. By consistently reaching out to policyholders, adjusters can provide updates on the progress of the claim, clarify any questions, and address concerns that may arise. This proactive approach not only reassures policyholders but also helps manage their expectations, reducing uncertainty and anxiety that can accompany the claims experience.

While regular meetings, monthly reports, and text updates can also play a role in communication, they may not be as effective on their own in ensuring that policyholders feel informed and engaged. Regular meetings might be time-consuming and not feasible for every adjuster or policyholder, while monthly reports could lead to delays in communication that may not capture immediate changes in the claim status. Text updates could be useful but might lack the depth of information that timely follow-ups can provide. Thus, establishing a practice of timely follow-ups offers a balanced and responsive way to keep policyholders informed and supported throughout the claims process.