What information does an adjuster typically seek from a witness during a claim investigation?

An adjuster typically seeks the witness's account of the incident because this firsthand information is crucial to understanding what transpired during the event in question. The account helps to establish key facts, such as the sequence of events, the circumstances surrounding the incident, and the actions of those involved. This information can provide vital context that aids the adjuster in making informed decisions regarding liability, damage assessment, and potential payouts.

While the relationships witnesses may have with the insured, past incidents, or personal opinions on the claims process can be relevant in certain contexts, the primary objective during initial investigations is to gather a clear and factual understanding of what happened from the witness's point of view. This foundational information can help shape the direction of the investigation and support the overall claims handling process.