When evaluating a claim, what is the first step an adjuster should take?

The first step an adjuster should take when evaluating a claim is to review the policy details to determine coverage. This initial action is critical as it sets the foundation for the entire claims process. Understanding the specifics of the policy includes verifying what is covered, any exclusions that may apply, and the limits of coverage. By having a comprehensive grasp of the policy terms, the adjuster can accurately assess whether the claim is valid and under what circumstances a payout could be justified.

Once the policy coverage is established, the adjuster can proceed to the subsequent steps of the claims evaluation, such as interviewing the claimant, estimating damages, or contacting witnesses. However, without first understanding the policy, the adjuster may risk making decisions based on incomplete information, which could lead to misinterpretations of coverage or eligibility for the claim. This thorough review helps ensure that the adjuster's actions are aligned with the insurance company’s contractual obligations and simplifies further investigation into the specifics of the claim.