Which approach is least advisable when attempting to settle claims?

Delaying communication is least advisable when attempting to settle claims because it can lead to misunderstandings and increased frustration among parties involved. Effective and timely communication is critical in the claims process, as it helps clarify expectations, provides updates, and fosters trust between the parties. When communication is delayed, it can result in unresolved questions and concerns, which may escalate tensions and prolong the settlement process.

In contrast, being transparent, working cooperatively, and documenting progress are all essential practices that promote a smoother settlement process. Transparency helps build trust and ensures that all parties are informed and on the same page. Cooperative efforts can lead to mutually beneficial outcomes, and documenting progress is important for maintaining clear records of what has been discussed and agreed upon, thus facilitating efficient resolution of claims.