Within what timeframe should an adjuster make initial contact with a policyholder after receiving a new claim?

Making initial contact with a policyholder within 24 hours after receiving a new claim is crucial in the claims process. This timeframe ensures that the adjuster is acting promptly, which helps in building trust and confidence with the policyholder. Timely communication allows the adjuster to gather necessary information and begin the investigation, which can ultimately lead to a smoother claims process. Additionally, reaching out within this timeframe aligns with industry best practices and regulatory standards, which encourage quick responsiveness to claims.

The 24-hour timeframe helps the adjuster to address any immediate concerns the policyholder may have and sets the tone for ongoing communication throughout the claims adjustment process. It is an important aspect of customer service in the insurance industry, reinforcing the insurer's commitment to supporting their clients when they need it most. By adhering to this guideline, adjusters contribute to ensuring a fair and efficient claims resolution process.